Ts and Cs can help protect against screen scraping

  When you see the word screen scraping, you would imagine it to mean de-icing the car on a winter morning.  But actually, screen scraping is the process of automatically copying data from a website. Screen scraping is a controversial topic – some call it theft whilst others call it gathering information. Essentially scrapers will …

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Is an unsigned contract enforceable?

Many clients don’t come to us until they have a problem. A contract helps a businesses to manage risks but what if it is found to be unenforceable? We have been asked all the common questions – ‘Is an email a binding contract?’, ‘We have a verbal agreement, is this enforceable?’, ‘My client never signed …

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Confident people request contracts

Confidence is a strange thing, it’s a feeling and an enabler, it allows you to take control for your business, apply assertiveness to tasks and project your views good or bad. Confident people have confidence in their business and their abilities, and we have found that they are more likely to protect their business than …

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Customer service and the contract – getting the balance right

A contract is primarily there to protect your business and your clients. It sets out how each party is expected to act and manages the business liability and risks. But as a business owner do you know exactly what is in your terms and conditions?